Customer Support & Operations Intern

About the Role

THE STRUTT STORE (STRUTT) is seeking a proactive, responsible, and detail-oriented female intern to assist with Customer Support & Operations. This role is ideal for someone who enjoys communicating with people, solving problems, and learning about ecommerce operations in a fast-paced startup environment.

Key Responsibilities

• Customer Support & Query Resolution
• Handle customer queries across WhatsApp, phone calls, emails, and website.
• Assist with order-related queries, cancellations, returns, exchanges, and refunds.
• Follow up with customers to resolve concerns.
• Coordinate with internal teams for timely resolutions.
• Logistics & Dispatch Management
• Assist with daily order processing, dispatch, and delivery tracking.
• Coordinate with warehouse and logistics partners.
• Track delayed deliveries, failed deliveries, and RTOs.
• Help manage NDRs and follow up on pending shipments.
• Customer Experience
• Ensure a smooth customer experience through timely communication.
• Handle customer feedback and reviews professionally.
• Help identify recurring customer issues and suggest improvements.
• Reporting & Coordination
• Maintain daily reports of customer queries, orders, dispatches, and returns.
• Track pending cases and ensure timely follow-ups.
• Coordinate with ecommerce, production, warehouse, and logistics teams.

Requirements & Tech Stack

• Skills
• Good communication skills in English and Hindi.
• Basic knowledge of Excel and Google Sheets.
• Good problem-solving, multitasking, and follow-up skills.
• Willingness to learn and take responsibility.
• Familiarity (a plus)
• WhatsApp Business.
• Ecommerce platforms.
• What We're Looking For
• Someone who takes ownership.
• Communicates confidently.
• Eager to learn customer support and ecommerce operations hands-on.

Qualifications

• Freshers and students are welcome to apply.

Job Type: Full-time Internship

Work Location: In person