Delivery Station Customer Service Associate, DSL

About the Role

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised.

Key Responsibilities

• Communicate with customers directly in-person, via phone, and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond appropriately to customer issues.
• Consistently compose grammatically correct, concise, and accurate written responses.
• Approach problems logically and with good judgment.
• Make quick and effective decisions on behalf of the customer.

Performing the Following Tasks, With Or Without Reasonable Accommodation

• Carry, lift, push, and pull up to 49 pounds.
• Frequently push, pull, squat, bend, and reach.
• Stand and walk during shifts lasting up to 12 hours.
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

Requirements & Tech Stack

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web-based tools.

Qualifications

• Bachelor's degree or equivalent (preferred).
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators (preferred).
• Strong verbal and written communication skills (preferred).
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand (preferred).