Client Systems Engineer

About the Role

• Apply problem-solving skills to facilitate the implementation of Epic’s software for clinicians and patients.
• Collaborate with customer Windows server administrators to build a reliable infrastructure for quick access to critical patient information.
• Establish and maintain strong, long-term customer relationships.
• Communicate with customers during software installation, troubleshooting, and upgrades.
• Work with customers, Epic technical teams, and other vendors to build technical solutions for cutting-edge healthcare tools.
• Make recommendations for best practices to ensure customer long-term success.
• Collaborate with developers, technical support, software testers, and implementation specialists.
• Learn the inner workings of Epic software, Windows and other operating systems, virtualization and cloud technologies, networking, cybersecurity, and mobile devices.
• Build industry-wide skills while performing critical work in healthcare.

Requirements & Tech Stack

• Bachelor's degree or higher in information technology, information systems, engineering, math, physics, or hard science preferred.
• A history of academic and professional success.
• Strong analytical and reasoning skills.
• Knowledge of Windows servers or experience with desktop administration is a plus, but not necessary.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• Ability to relocate to the Madison, WI area (financial assistance provided).
• COVID-19 vaccination required.