Sales Associate (inbound)

Role Overview

BookMyPooja is seeking a Sales & Operations Associate for their Bengaluru office. This hybrid role involves managing customer interactions and coordinating with pandits to ensure the smooth execution of Hindu pujas and rituals. It is a people-facing, execution-oriented role requiring strong communication, attention to detail, and the ability to manage multiple bookings.

Key Responsibilities

• Coordinate with customers regarding puja requirements, dates, timings, location, samagri, and other details.
• Coordinate with pandits, assigning them to bookings based on language, location, availability, and puja requirements.
• Manage the complete puja lifecycle from booking confirmation to successful completion.
• Follow up with customers and pandits before the puja to ensure all arrangements are confirmed.
• Maintain and update Excel / Google Sheets for bookings, customer details, pandit allocation, payments, and operations.
• Handle last-minute changes, scheduling issues, and customer/pandit coordination.
• Ensure customers receive required preparation and puja-related information.
• Coordinate internally with the sales and operations team for smooth execution.
• Maintain high-quality customer experience and timely communication.

Requirements & Tech Stack

• Tamil speaking is mandatory.
• Kannada and Telugu are an added advantage.
• Strong verbal and written communication skills.
• Good customer-handling and coordination skills.
• Comfortable working with Excel / Google Sheets.
• Basic understanding of Hindu pujas, rituals, and traditions.
• Good organizational and follow-up skills.
• Ability to multitask and manage multiple bookings simultaneously.
• Comfortable handling calls and WhatsApp communication with customers and pandits.
• Prior experience in sales, customer support, hospitality, operations, or service coordination is preferred.

What We’re Looking For

• Someone who takes ownership from booking → coordination → execution → closure.
• Strong attention to detail.
• Proactive problem-solving approach.
• Comfortable working in a fast-paced startup environment.
• Respectful and professional while interacting with customers and pandits.

Work Model

• Work Mode: Hybrid
• Office: Bengaluru
• Working: 3 days from office + 3 days Work From Home