Process Associate Order Management
IBM India Pvt. Limited
Gurugram2–4 yrs1h agovia Naukri
Posted 13 Nov 2026, 12:32 IST · Last seen open on Naukri 13 Nov, 12:58 IST
This job at a glance
- Who can apply
- 2–4 years of experience · Bachelor's degree or Master's degree
- Must know
- AccountingSalesMicrosoft Office
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Accounting31%Sales20%Microsoft Office15%of 100 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
The Process Associate Order Management - Health Care (Voice) role at IBM India Pvt. Limited involves processing Accounts Receivable. The role requires flexibility to work in shifts.
Key Responsibilities
- Manage order fulfillment.
- Collect and apply cash payments.
- Identify duplicate records in vendor invoice receipts.
- Verify and process invoices accurately and in a timely manner.
- Match invoices, identify errors, and resolve exceptions.
- Prioritize invoices and reduce invoice aging.
- Ensure SOX compliance (e.g., documents to be posted after due approval).
- Handle manual and automatic payment requests, including verification and payment run proposals.
- Process Travel and Expense (T/E) claims and payments.
- Resolve duplicate payments, conduct recoveries, and perform vendor statement reconciliations.
- Handle queries through calls and Email follow-ups.
- Investigate unapplied payments, rectify them, and ensure proper allocation.
- Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
- Adhere to client SLAs (Service Level Agreements) and timelines.
Requirements & Tech Stack
- Commerce graduate.
- Minimum of 2-4 years of experience in Order to Cash (O2C) and collections.
- Basic accounting knowledge.
- Understanding of various accounting principles.
- Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
- Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
- Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
- Proficient in MS Office applications and any ERP software as an end-user.
- Proven interpersonal skills.
Qualifications
- Bachelor's Degree.
Preferred:
- Master's Degree.
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Ability to contribute to team effort by accomplishing related results as needed.