Junior ORM Executive
FatakPay
Mumbai, Maharashtra, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Social mediaStakeholder management
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management46%Social media12%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
Sign in free to see which of these skills your resume already shows.
Key Responsibilities
- Monitor and respond to customer comments, reviews, mentions, and direct messages.
- Handle customer complaints and queries across various social media platforms.
- Create and manage tickets through Locobuzz and coordinate with internal teams for resolution.
- Follow up with customers through social media, email, or calls as required.
- Ensure timely closure of customer concerns as per defined TAT (Turnaround Time).
- Escalate critical and sensitive cases to relevant stakeholders.