IT Service Technician
GovCIO
Nashville, TN0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years · Diploma
- Must know
- Help deskOperationsCompTIA Security+CompTIA A+
- Nice to have
- TroubleshootingCustomer service
- Work
- On-site in Nashville
- Pay
- Not stated by the employer.
- Skill demand
- Help desk65%Operations45%CompTIA A+26%CompTIA Security+9%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 31, 2026 · still open
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About the Role
GovCIO is seeking an IT Service Technician to provide onsite support for a federal customer in Nashville, TN. Occasional travel for site coverage may be required.
Key Responsibilities
- Provide onsite support for all IT activities.
- Consult with support teams, help desks, customers, and technical staff to resolve problems.
- Coordinate and perform operation and/or maintenance activities for networks/servers.
- Identify recurring problems and recommend steps for reduction.
- Install, troubleshoot, and maintain a variety of products and equipment.
- Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
- Identify, analyze, and repair product failures, and order/replace parts.
- Provide onsite training of customer support personnel.
- Provide on-call support by resolving technical problems via the ServiceNow ticketing system.
- Interact with network services, systems engineering, and applications development to restore service and correct problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis, including hardware configurations and equipment component management.
- Install operating system patches and upgrades via SCCM Software Center.
- Provide remote support services for telework/home users.
- Ensure user applications work over VPN and/or Citrix.
- Manage user relocation requests.
- Ensure devices are properly encrypted.
- Perform Local On-Site Cabling.
- Provide onsite support for enterprise groups like network and security operation centers.
- Restart network equipment (switches, routers) as directed.
- Replace defective network equipment.
- Support Wireless Services.
- Assist users with mobile communication devices.
- Provide tier 2 support, including hardware troubleshooting, OS reinstallation, and device swapping.
- Support Asset Inventory.
- Assist with physical inventory, receiving, and receipting property.
- Support Disposal Preparation.
- Process computer equipment for disposal, ensuring policy adherence.
- Ensure all devices are fully wiped of information before leaving the facility.
- Troubleshoot Video Conferencing and Audio/Video O&M system problems.
- Work with support staff for remote troubleshooting and repairs.
- Assist in setting up presentation devices and video conferencing units.
- Support pre/post application releases.
- Gather, analyze, and report end-user support trends.
- Assist tier 1 Service Desk with user calls.
Requirements & Tech Stack
- High School diploma or equivalent (or commensurate experience).
- US Citizen.
- High degree of technical proficiency.
- Excellent problem-solving skills and analytical abilities.
- Certifications required within six months of hire: A+, ITIL Foundation, HDI Certification, and one of the following: Security+, Network+, or Server+. (Certification costs will be reimbursed.)
- Must be able to obtain and hold a Public Trust Clearance.
Preferred Skills And Experience
- Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.
- Certification in Microsoft Operating Systems.
- Familiarity with SCCM remote resolution and software installation.
- CompTIA Network+
- CompTIA A+
- CompTIA Server+
- CompTIA Security+