Associate Business Systems Analyst

About the Role

As an Associate Business Systems Analyst, you are early in your career and build your skills by applying learned concepts to routine tasks and procedures. You typically operate with about a one-day to one-week horizon on your work. You communicate clearly, are eager to learn, and build productive internal working relationships as you support the products and clients assigned to you. You work from detailed instructions and established procedures, ask for help from senior team members early and often, and independently resolve minor problems as they arise.

Key Responsibilities

• Product Knowledge:
• Build a foundational understanding of product offerings and functionalities.
• Actively learn through training, documentation, and shadowing senior team members.
• Begin to recognize common use cases within the product.
• Technical Configuration:
• Complete low-complexity configurations with guidance and review from senior team members.
• Observe and assist on medium-complexity configurations.
• Build proficiency in client configuration using JSON editing and HUB.
• Troubleshooting:
• Investigate and resolve low-complexity support tickets by applying product, configuration, and documentation knowledge.
• Escalate to senior team members when a ticket is outside your experience.
• Learn to identify potential root causes, including configuration errors, data problems, or software defects.
• Technical Proficiency:
• Build working knowledge of tools such as Jenkins, Data Dog, Big Query, and JSON for client issue resolution.
• Proactively seek guidance and learning opportunities from senior team members.
• Customer Interaction and Communication:
• Develop skills in conveying technical information clearly and concisely.
• Support customer implementations and post-live engagements alongside senior team members, gradually taking on a more active role in customer interactions.
• Accountability:
• Manage assigned tasks with regular supervision and check-ins.
• Escalate issues and seek clarification as needed.
• Take ownership of individual tasks and work to meet deadlines.
• Team Contributions:
• Contribute to maintaining documentation.
• Share fresh-eyed observations that help improve team processes.
• Actively participate in team meetings, training, and knowledge-sharing sessions.

Requirements & Tech Stack

• Skills:
• basic HTML
• basic CSS
• basic SQL
• basic JSON
• Tools:
• Familiarity with, or ability to learn, Swagger, Jenkins, Github, Elasticsearch, JIRA, and Confluence.
• Technical Configuration Experience:
• Experience with JSON editing and HUB is required.

Qualifications

• Experience:
• 0-2 years of experience in a business systems analysis, technical support, client configuration, or related role.
• Internships, co-ops, or relevant coursework are welcome.
• Operational Autonomy: Receives detailed instructions on both routine work and new assignments, with regular guidance and review from senior team members.
• Decision Making and Problem Solving:
• Ability to resolve minor problems independently.
• Ability to recognize when to escalate to senior team members.
• Communication: Strong written and verbal communication skills, with the ability to ask good questions, listen well, and relay information clearly.
• Influence: Builds productive working relationships with internal team members and begins to build rapport with external contacts.
• Technical Skills: Foundational knowledge of, or willingness to learn, application configurations and integrations across the Kyruus product suite.
• Education: Bachelor’s degree or equivalent experience.