Customer Success Associate
Vivifi India
Hyderabad, Telangana, India0–2 yrs4m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- OnboardingOperationsBusiness analysis
- Nice to have
- Customer service
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service61%Operations14%Onboarding4%Business analysis4%of 96 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
The Customer Success Associate is a full-time, on-site role based in Hyderabad. This role involves engaging with customers through calls, emails, and digital channels to ensure smooth onboarding, address queries, and provide timely support.
Key Responsibilities
- Monitor customer accounts and track usage patterns.
- Identify opportunities to improve customer satisfaction and retention.
- Resolve customer issues and coordinate with internal teams to escalate and close customer cases.
- Document customer interactions in customer relationship tools.
- Collect feedback and share customer insights with product and operations teams.
- Contribute to process improvements that enhance the overall customer experience.
Requirements & Tech Stack
- Customer Engagement
- Customer Support
- Customer Satisfaction
- Customer Retention
- Analytical Skills
- Clear and professional communication skills (verbal and written)
- Ability to explain financial products in simple terms.
- Comfort working in a fast-paced, customer-focused environment.
- Strong ownership, attention to detail, and problem-solving abilities.
Qualifications
- Prior experience in customer success, customer service, or financial services is an advantage.
- Bachelor’s degree in business, finance, communications, or a related field preferred.