Pharmacy Intern, Grad

About the Role

At CVS Health, Graduate Pharmacy Interns play a critical role in supporting pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility. As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school and pharmacy practice into real-world practice to become ready for a Pharmacist role.

Key Responsibilities

• Live our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (e.g., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone.
• Keep patients healthy by offering immunizations and other services at the register and over the phone.
• Demonstrate compassionate care by solving or escalating patient problems.
• Offer to counsel, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Maintain the highest level of self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.

Immunization Support (where permissible)

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educate patients about vaccines and answer questions to obtain informed consent.
• Monitor for, and respond to, adverse reactions; report adverse reaction events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.

Requirements & Tech Stack

• PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health.
• Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Regular and predictable attendance, including weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: Ability to concentrate on a task over a period of time; pivot quickly from one task to another to meet patient and business needs; confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; notice and understand patients’ reactions, and respond appropriately.
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options.
• Physical Demands:
• Be mobile and remain upright for extended periods of time.
• Lift, scan, and bag items.
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
• Control precision; quickly adjust machines to exact positions.
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist.
• Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts.
• Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force.
• Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force.
• Consistently lift and/or exert a negligible amount of force to move objects.
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
• Have the ability to receive detailed information through oral communication.

Qualifications

• Preferred Qualifications:
• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified.
• Ability to work in home store, and across the market in other locations, to meet business needs.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).

Pay Range

• The Typical Pay Range For This Role Is $23.75 - $42.00.

Benefits

• This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues.
• Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.