Chat Customer Support Executive
CAREERBLOC ~
Ahmedabad, Gujarat, IndiaFresher5h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceMicrosoft OfficeCRMREST APIs
- Work
- On-site in Ahmedabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service86%CRM17%Microsoft Office6%of 149 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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About The Opportunity
A dynamic startup in the EdTech & Career Enablement sector.
Role & Responsibilities
- Respond to incoming chat queries from students and job-seekers with clarity, speed, and empathy during business hours.
- Guide users through platform features, course enrollments, placement tracks, and payment processes using predefined SOPs.
- Escalate complex technical or billing issues to relevant teams while maintaining accurate case notes.
- Follow up with users proactively to ensure resolution and satisfaction, reducing churn and improving retention.
- Contribute feedback to improve chatbot responses, knowledge base articles, and self-service flows.
- Meet daily KPIs for response time, resolution rate, and customer satisfaction scores.
Requirements & Tech Stack
- Chat Support
- Customer Service
- Live Chat Tools
- Microsoft Office
- CRM Systems
- Active Listening
- Problem Solving
- Typing Speed 40+ WPM
Preferred
- Knowledge of EdTech Platforms
- Basic Familiarity with WhatsApp Business API
- Experience with Zendesk or Freshchat
Culture Highlights
- Work in a vibrant, startup culture with mentorship, daily learning, and fast growth paths.
- Performance-linked incentives and monthly rewards for top performers.
- On-site workspace in a modern, collaborative hub with free snacks, flexible breaks, and team lunches.