Wholesale Operations Associate, Americas

About the Role

This role is responsible for proactively managing the supply chain and customer service of the USA Wholesale business, in collaboration with both the USA team and headquarter functions. The goal is to ensure operational excellence for end customers and department store clients. The USA Wholesale Operations Associate will report into the SVP of Americas in New York and Head of Global Logistics in London.

Key Responsibilities

• Oversee the Wholesale supply chain stock from PO creation through to final delivery and returns management.
• Maintain the seasonal tracker to monitor stock flow, sharing data with DCs and internal Logistics team for peak period planning.
• Monitor stock delays or disruptions, liaising with Merchandising/Sales team and informing customers in a timely manner to minimize financial implications.
• Assist with daily, weekly, monthly, and seasonal reporting on inbound and outbound deliveries, including invoicing, cancellations, and forecast tracking.
• Proactively contribute to the maintenance and creation of reporting tools for the Wholesale team and the wider business.
• Provide Franchise Partners with regular delivery schedule updates.
• Plan intake into the DC and ensure customer delivery deadlines are met.
• Collate outbound customer shipping requirements to build seasonal information packs for DCs, ensuring compliance and cost minimization.
• Upon receipt of stock in the DC, review against POs raised, oversee allocation based on customer priority schedule, and organize onward shipping.
• Liaise with DCs daily during peak shipping periods to ensure expedient turnaround of goods and timely processing of customer invoices.
• Provide first-class customer service for orders, shipping, returns, and cancellations.
• Act as the main contact for inquiries from Drop Ship customer service partners, providing prompt responses based on defined processes.
• Undertake general administration duties as required.

Requirements & Tech Stack

• Excellent Excel skills
• Accurate data provision
• Accurate and timely, proactive decision making within the remit of the role
• Timely and accurate maintenance of merchandise systems and data, following department protocol
• Improved customer service with wholesale partners
• Effective communication
• Managing own workload to meet department deadlines

Qualifications

• Previous experience in a similar role

Salary: $70,000 - $80,000