People Operations Specialist

About the Role

The People Operations Specialist plays a vital role in coordinating and executing essential HR operational processes and services in alignment with the organization’s objectives. This role focuses on enhancing the employee experience, ensuring data accuracy and integrity, and supporting scalable service delivery across the People Operations function.

Key Responsibilities

• Collaborate closely with various People functions and cross-functional partners to ensure smooth execution of HR operational processes and initiatives, with an emphasis on employee experience and data accuracy.
• Oversee critical People Operations activities, including processing employee data changes, internal transfers, comp adjustments, and responding to service desk tickets, ensuring that changes are accurately reflected across all related systems.
• Serve as a primary point of contact for employee HR inquiries, taking action or escalating issues to the appropriate team members as needed.
• Support reporting, audits, and data integrity initiatives, including cross-referencing data across multiple systems to identify gaps and discrepancies.
• Take part in system testing for HR implementations and platform transitions, providing feedback for improvements and helping configure and roll out updates effectively.
• Document, maintain, and communicate People Operations processes and SOPs to stakeholders, managers, and employees, ensuring clarity, consistency, and compliance.
• Identify and lead process improvement efforts, leveraging HR systems and automation to streamline workflows and reduce manual work.
• Responsible for developing and maintaining a strong working knowledge of the tools and platforms used across the People Operations team.
• Flexibility to support other initiatives across benefits, compensation, compliance, and onboarding as needed.

Qualifications

• A positive attitude and a passion for learning. You understand that everything you do impacts our employees, internal client groups, and the organization. No task is too small, and you keep cool under pressure when work volume is high.
• Thrive in a constantly evolving environment, adapting to and embracing change with agility.
• A self-starter who takes initiative and follows through. You approach challenges with a solutions-first mindset and are always looking for ways to improve how things are done.
• A desire to make the internal client, employee, and manager experience simpler, more pleasant, and more productive is always top of mind for you.
• An eye for scalable solutions and a passion for technology and automation. You are always exploring new ways to increase efficiency and effectiveness for yourself and your team. Solve for the long term.
• An analytical mindset. Data and process are your friends, and you are comfortable navigating Google Sheets, Excel, and ticketing platforms.
• Ability to manage multiple tasks simultaneously with strong organizational skills and an ability to prioritize effectively.
• Discretion. You know how to maintain confidentiality but also recognize what needs to be escalated.
• Ability to function independently with a high degree of ambiguity and problem-solve with limited direction or oversight.
• Must be a U.S. Person due to required access to U.S. export-controlled information or facilities.