Pharmacy Technician

Key Responsibilities

• Support pharmacy teams to deliver operational and service excellence.
• Act as a first point of contact for patients and customers, delivering an exceptional experience.
• Assist in ensuring pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately.
• Provide caring service that exceeds patient expectations.
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
• Demonstrate genuine care and contribute to a safe and inclusive culture.
• Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to the State’s Board of Pharmacy guidelines.
• Follow all company SOPs at each workstation to help manage and improve patient health.
• Follow pharmacy workflow procedures at each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care.
• Create heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone.
• Keep patients healthy by offering immunizations and other services at the register and over the phone.
• Demonstrate compassionate care by solving or escalating patient problems.
• Complete basic inventory activities, as permitted by law and directed by pharmacy leadership, such as accurately putting away medication deliveries, completing cycle counts, and returns-to-stocks.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback.
• Actively seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic.
• Voluntarily travel to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing) where allowable by law and supported by required training and certification.

Responsibilities for Immunizations (where permissible):

• Complete additional licensure and training requirements to obtain Technician Immunizer status.
• Support preparing and administering vaccines.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, reporting them per public health requirements.
• Review and collect patient information.
• Track and document for each applicable patient.
• Monitor and manage vaccine supplies.

Requirements & Tech Stack

• Pharmacy Technician role.
• CVS Health environment.
• Requires compliance with State Board of Pharmacy requirements (age, education, licensure/certification).
• If State Board of Pharmacy does not mandate minimum age, must be at least 16 years of age.
• If State Board of Pharmacy does not mandate minimum education, must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• State-level licensure and national certification requirements vary by state.

Essential Functions

• Regular and predictable attendance, including weekends.
• Ability to complete required training within a designated timeframe.
• Attention and Focus: Ability to concentrate on a task, pivot quickly between tasks, and confirm prescription information and label accuracy.
• Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner, notice and understand patients' reactions, and respond appropriately.
• Communication Skills: Use and understand verbal and written communication. Utilize active listening.
• Mathematical Reasoning: Ability to use math to solve problems related to prescription fulfillment.
• Problem Resolution: Identify challenging interactions and choose the best course of action.
• Physical Demands: Ability to remain upright for extended periods, lift, scan, bag items, reach, move fingers repetitively, extend hands/arms, control precision, stoop, and maintain close visual acuity.
• Ability to occasionally lift up to 20 lbs and/or exert up to 20 lbs of force.
• Ability to frequently lift up to 10 lbs and/or exert up to 10 lbs of force.
• Ability to consistently lift and/or exert a negligible amount of force to move objects.
• Ability to express or exchange ideas by spoken word and receive detailed information through oral communication.

Qualifications

• Preferred: 1-3 years previous experience as a Pharmacy Technician.
• Preferred: Previous experience in a pharmacy, retail, medical, or customer service setting.
• Preferred: Ability to work in the home store and across the market in other locations.