Business Development Specialist, Inside Sales

About Rhythm Healthcare

Rhythm Healthcare is a leading provider of DME, HME, and Respiratory products in the medical equipment manufacturing industry. We are committed to bringing comfort, safety, independence, and hope to our customers. We offer exceptional work experience with opportunities for development and advancement, guided by our core values: Emotional Intelligence, Grit, Growth Mindset, and Sincerity.

Job Summary

The Business Development Specialist (Inside Sales) is responsible for driving revenue growth through high-volume, proactive sales activity. This role focuses on identifying and closing sales opportunities primarily through a phone-based sales approach. You will develop customer relationships, expand product penetration within existing accounts, and generate new business. Success requires preparation, consistent follow-through, strong organizational skills, and a willingness to continuously learn and improve.

Location

Fort Myers, Florida — In Office

Key Responsibilities

• Achieve and exceed sales goals through a disciplined sales process and pipeline management.
• Handle a minimum of 75 activities/dials per day, including inbound and outbound calls.
• Understand customer needs, identify opportunities, and recommend appropriate Rhythm Healthcare products.
• Generate new business opportunities through proactive outbound prospecting and follow-up.
• Respond effectively to inbound customer inquiries and identify opportunities for additional business.
• Manage sales opportunities through the full sales cycle, from initial contact to close.
• Maintain accurate and complete CRM records for all sales activities.
• Identify opportunities to market, sell, upsell, and cross-sell assigned products to new and existing durable medical equipment providers.
• Collaborate with field sales resources on shared customers and opportunities.
• Build and maintain strong relationships with key decision-makers, influencers, and customers.
• Develop a strong understanding of Rhythm Healthcare’s products and effectively communicate their benefits and value.
• Tailor messaging and sales approach based on individual customer needs.
• Ensure customer satisfaction, trust, and long-term retention through follow-through on commitments.
• Partner with sales leadership to review pipeline health and develop closing strategies.
• Collaborate with internal teams (Customer Experience, Sales Operations, AR, Operations) to ensure a seamless customer experience.
• Research prospective customers and generate new business opportunities.
• Participate in sales training, coaching, and team meetings.
• Provide feedback to leadership on customer needs, competitive threats, and potential product or process improvements.
• Analyze and create reports as required.
• Achieve sales quotas and other performance metrics.
• Represent Rhythm Healthcare’s Core Values: Emotional Intelligence, Grit, Growth Mindset, and Sincerity.
• Continuously develop product knowledge, sales skills, and industry knowledge.
• Demonstrate a positive, team-oriented attitude.

Requirements & Tech Stack

• Phone-based sales approach
• CRM systems and other sales technology
• Microsoft Office Suite (Excel, Word, PowerPoint)

Qualifications

• Motivated, coachable, resilient, and comfortable communicating with customers by phone.
• Strong organizational skills.
• Willingness to continuously learn and improve.
• Superb interpersonal skills, including ability to quickly build rapport, communicate effectively, problem-solve, demonstrate empathy, and seek resolution.
• Driven self-starter with a strong work ethic and attention to detail.
• Comfortable handling a high volume of inbound and outbound phone calls.
• Excellent written and verbal communication skills.
• Strong listening and questioning skills.
• Ability to learn diverse skills quickly and efficiently with an attitude of constant improvement.
• Ability to effectively communicate product information and value propositions.
• Organized and able to manage multiple opportunities and follow-up activities.
• Strong sense of personal accountability.
• Coachable and receptive to feedback.
• Competitive mindset with a strong desire to achieve and exceed goals.
• Commitment to excellent customer service and follow-up.
• Above-average ability to use standard computer programs.
• Ability to learn and effectively use CRM systems and other sales technology.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Previous sales, customer service, call center, healthcare, or business experience is preferred but not required.
• Strong interest in developing a career in sales.
• Proven ability to communicate effectively and build relationships.
• Demonstrated ability to learn quickly, accept coaching, and adapt to new situations.
• Strong work ethic and willingness to consistently meet daily activity and performance expectations.
• Proficiency with Microsoft Office Suite and ability to learn CRM systems.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Sales training and ongoing coaching.
• A collaborative and supportive work environment.
• Opportunities for advancement within the Rhythm Healthcare sales organization.
• Comprehensive benefits package with Unlimited PTO.
• Compensation includes base salary and bonus/commissions.
• Complete benefits package plus phone and auto allowances are also provided.