Technician 1, Video Operations

Key Responsibilities

• Manage the end-to-end content lifecycle on video and IP delivery platforms.
• Process digital assets, oversee upload and transcode operations, and verify media and metadata.
• Ensure a high level of service and accuracy through CMS.
• Publish content in production within service level agreements for global distribution.
• Verify media and metadata accuracy to prevent errors and maintain content integrity across platforms.
• Collaborate with content providers to resolve discrepancies and uphold quality standards.
• Detect and rectify missing metadata for correct video placement and display.
• Confirm media and metadata compliance with current specifications for operational consistency.
• Process incoming media and metadata from content providers efficiently and accurately.
• Support coordinators by resolving issues identified in the Video Operations workflow.
• Audit content delivery against pitch lists to ensure complete and accurate partner submissions.
• Exercise independent judgment and discretion in matters of significance.
• Work nights and weekends, with variable schedules as necessary.

Qualifications

• 0-2 Years of relevant work experience.
• Ability to perform regular, consistent, and punctual attendance.
• Understanding of Operating Principles.
• Ability to own the customer experience, think and act in ways that put customers first, and provide seamless digital options.
• Enthusiasm for learning, using, and advocating for game-changing technology, products, and services, especially digital tools and experiences.
• Ability to win as a team, work collaboratively, and be open to new ideas.
• Participation in the Net Promoter System.
• Ability to drive results and growth.
• Support for a culture of inclusion.
• Ability to do what's right for each other, customers, investors, and communities.