On-Site Applications Engineer

About the Role

The Applications Engineer (AE) is responsible for the design, manufacturing, installation, and operation of Flowserve pumps and seals at customer sites within the oil and chemical industries. This role provides real-time technical support, offers recommendations for repairs, upgrades, and replacement equipment, and actively engages in troubleshooting and implementing solutions onsite at customer facilities and the repair center in Detroit, Michigan.

Key Responsibilities

• Communicate customer needs to Flowserve and serve as the primary information source regarding design, application, installation, operation, and maintenance of centrifugal and liquid ring vacuum pumps, and mechanical seals.
• Act as a liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing.
• Troubleshoot technical problems at customer sites and at the Flowserve Quick Response Repair Center.
• Complete projects involving hands-on work and mathematical analysis, such as failure analysis and product performance reports.
• Evaluate reports and data to support recommendations for equipment improvement, replacement, or repair.
• Present clear verbal and written technical explanations to customers, adapting content and style to the audience.
• Implement and administer the mechanical seal standardization and customer specification process.
• Help organize and ensure monthly “Bad Actor” meetings to monitor equipment performance.
• Provide technical guidance on successful product installation and operation, ensuring adherence to standardized installation procedures.
• Maintain data on customer equipment and parts inventories, taking appropriate actions for inventory reduction and consolidation.
• Maintain data in engineering systems, process engineering change notices, submit corrective action reports, and keep files current, accurate, and organized.
• Assist in conducting technical training for customers as needed.

Requirements & Tech Stack

• BS Mechanical Engineering or equivalent technical degree.
• Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, particularly centrifugal and liquid ring vacuum pumps.
• Strong customer focus and ability to project a positive corporate image.
• Team player with problem-solving skills and the ability to work constructively with customers and co-workers.
• Good organizational skills, with the ability to establish priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Computer literate and savvy.
• Local travel using personal vehicle and some overnight travel required.
• Some physical activity required (e.g., walking large customer sites, ascending/descending ladders and staircases).
• May be required to meet certain medical and physical requirements for customer site duties.
• Must possess and maintain credentials for customer site access, including but not limited to: Transportation Workers Identification Card (TWIC), background check, drug screen, driver’s license, and safety training.
• In-plant operations experience is highly desired.