Trust & Safety New Associate

Accenture in India

About the Role

Accenture's Trust and Safety team helps keep the internet safe and platform companies improve their businesses by reviewing, evaluating, and challenging AI systems and platforms to improve content integrity, quality, and safety, including generative AI.

Key Responsibilities

• Review, classify, and/or remove user-generated content (audio, video, text, user profiles) according to client guidelines.
• Investigate, escalate, and/or resolve issues reported by users or flagged by the system.
• Synthesize and analyze information from multiple streams.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers.
• Collaborate with team members to understand responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Moderation
• Responsible AI
• Experience with large language models
• Experience with specific tools and channels for content review

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region supported.
• Ability to remain updated on changing client policies and guidelines, industry trends, generative AI shortcomings, and advancements in content moderation and responsible AI regulations.
• Ability to investigate, resolve, and relay complex content issues.

Note: Due to the nature of the role, exposure to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns may occur.