Veterinary Clinic Assistant I, VPC

About the Role

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels.

Key Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
• Collect and prepare blood and fecal samples for laboratory testing
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Promote a culture of safety and reinforce brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals set by manager including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Requirements & Tech Stack

• Must be 18 years of age or older
• Valid driver’s license
• VIP Petcare Pass MVR Check
• Reliable transportation to and from work
• Previous customer service sales experience
• High School Diploma or equivalent required
• Ability to drive a company vehicle for long hours and in various terrain and weather conditions (Mobile Vet Service - Community Clinics)
• Ability to work for prolonged periods of time in the field, including 12–14-hour days
• Ability to work weekends, varied weekdays and times, occasional overnights

Preferred Knowledge, Skills, or Abilities

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Navigate computer software (iPad, Bluetooth devices)
• Strong organizational, problem-solving, and analytical skills
• Ability to work within a team to meet team goals and objectives
• Comfort level in approaching host location’s customers to educate about clinics
• Ability to adapt to changing priorities

Working Conditions

• Portion of workday spent in vehicle (Mobile Vet Service - Community Clinics)
• Some outdoor clinic work and activities may be necessary

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Lifting up to 50 pounds