Customer Returns and Shipping Associate

About the Role

The Customer Returns and Shipping Associate provides exceptional customer service, assisting customers with their shipping needs and unpackaged returns in a retail store environment. This role is part of a fun, team-oriented retail culture.

Key Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Requirements & Tech Stack

• Ability to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.