HR Audit Associate

About the Role

We are looking for detail-oriented and responsible HR Audit Associates (L1) to monitor and evaluate the calling and communication quality of our HR interns. The selected candidates will be responsible for reviewing call recordings, identifying communication errors, highlighting critical or fatal mistakes, and ensuring that interns follow the company's communication standards and recruitment guidelines.

Key Responsibilities

• Call Quality Monitoring: Regularly listen to call recordings made by HR interns and evaluate their communication quality.
• Quality Assurance: Assess calls based on communication skills, professionalism, tone, clarity, accuracy, and adherence to company guidelines.
• Fatal Error Identification: Identify critical mistakes (fatal errors) during calls, such as providing incorrect information, unprofessional communication, misleading candidates, or failure to follow the prescribed calling process.
• Feedback & Guidance: Explain identified mistakes to the concerned interns and guide them on how to improve their communication and calling approach.
• Call Audit Reporting: Maintain audit records, document observations, and prepare regular quality assessment reports.
• Performance Monitoring: Track recurring mistakes and identify interns who require additional training or improvement.
• Process Compliance: Ensure that interns follow the approved calling scripts, candidate communication protocols, and recruitment procedures.
• Escalation: Report serious communication violations, repeated fatal errors, or major compliance issues to the reporting manager.

Requirements & Tech Stack

• Strong verbal and written communication skills.
• Good listening and analytical abilities.
• Attention to detail.
• Basic understanding of HR recruitment and candidate handling.
• Ability to identify communication gaps and mistakes.
• Professional approach to providing constructive feedback.
• Basic knowledge of Google Sheets and documentation.

Key Performance Indicators (KPIs)

• Number of call recordings audited.
• Accuracy of call quality assessments.
• Timely identification and reporting of fatal errors.
• Quality and consistency of feedback provided to interns.
• Reduction in repeated calling mistakes.
• Timely submission of audit reports.

Qualifications

The HR Audit Associate – L1 will primarily focus on call monitoring, quality assessment, error identification, and providing corrective feedback. They will work under the supervision of the assigned reporting manager and will not independently take disciplinary or managerial decisions.

This is an unpaid internship.