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Software Application Support Engineer, Retail Engineering Operations & Support
Apple Retail Shop
Shanghai, VA1+ yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- 1 year+ of experience · Bachelor's degree
- Must know
- MarketingTroubleshootingBusiness analysisPythonJavaScala
- Nice to have
- LLMsAWSSIEM
- Work
- On-site in Shanghai
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting82%Python19%Business analysis11%Marketing2%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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About the Role
Join Apple’s Information Systems and Technology (IS&T) organization, supporting the engine behind Apple's customer-facing systems. The Retail and Marcom Engineering team builds and operates systems for Apple's online and physical stores, as well as interactive marketing experiences.
Key Responsibilities
- Partnering with engineering teams to prioritize and fix production defects.
- Managing and troubleshooting global incidents related to Apple Online Store.
- Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements.
- Conducting root cause analysis, logging defects, and collaborating with engineering, leadership, and partner teams to prioritize fixes.
- Assisting with the global support strategy for new product releases and feature launches.
- Collaborating on cross-functional process enhancements to improve efficiency and service quality.
- Triaging and prioritizing incidents based on impact, devising and implementing mitigation steps.
- Automating processes, maintaining support documentation, and debugging complex production issues.
- Working non-standard hours to support teams with ongoing incident mitigation.
- Sharing on-call rotation with other team members.
- Taking knowledge transition from engineering teams for production changes.
- Assessing the need for production monitoring and alert setup.
Requirements & Tech Stack
- Java, Python, Scala
- Frameworks related to Java
- RDBMS, PL/SQL
- Unix Shell Scripting
- Monitoring, alerting, fault analysis
- ITIL practices and standards
Qualifications
- Bachelor's degree or higher in CS or in a STEM field.
- 1+ years of software engineering or application support experience.
- Strong troubleshooting and problem-solving skills.
- Fluency in both Mandarin Chinese and English.
Preferred Qualifications:
- Broad understanding and first-hand experience with LLM-based tools and agentic workflows.
- Working experience on cloud infrastructure, like AWS.
- Experience with Splunk, monitoring tools, APM & observability.
- Support experience with eCommerce platforms.