Guest Experience Associate

About the Role

Rose Petals Hospitality LLP operates Rose Petals Stay, a vacation home brand focused on transforming the short-term rental experience by delivering luxurious, personalized stays.

The Guest Experience Associate is a full-time role based in Bengaluru with a hybrid work arrangement. This position focuses on delivering outstanding guest service throughout the entire stay.

Key Responsibilities

• Greeting guests, handling check-ins and check-outs.
• Responding to inquiries via phone, email, and messaging channels.
• Managing reservations.
• Coordinating special requests.
• Supporting seamless arrival and departure experiences.
• Ensuring accurate documentation in internal systems.
• Resolving guest issues promptly.
• Sharing local recommendations.
• Collaborating with housekeeping and operations teams.
• Maintaining brand standards across all properties.
• Gathering guest feedback.
• Supporting continuous improvement of service processes.
• Contributing to a welcoming, professional atmosphere.

Requirements & Tech Stack

• Strong Communication skills (verbal and written).
• Customer Service and Guest Experience skills.
• Experience with Receptionist Duties.
• Reservations management skills.
• Ability to work effectively in a hybrid environment.
• Strong time management and organizational skills.
• Comfort using hospitality or booking software, messaging platforms, and basic office tools.
• High attention to detail.
• Reliability.
• Guest-first mindset.
• Willingness to work flexible hours (including weekends or holidays).

Qualifications

• Prior experience in hospitality, travel, or customer-facing roles is preferred but not required.