Delivery Station Customer Service Associate
Amazon
This job at a glance
- Who can apply
- New grads and up to 2 years · Bachelor's degree
- Must know
- Customer serviceExcelMicrosoft Office
- Work
- On-site in Tonawanda
- Pay
- Not stated by the employer.
- Skill demand
- Customer service75%Microsoft Office18%Excel11%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
Key Responsibilities
- Communicate directly with customers in-person, via phone, and email.
- Empathize with and prioritize customer needs.
- Uphold company values and respect every customer.
- Resolve issues and set appropriate expectations with customers.
- Clearly understand and respond appropriately to customer issues.
- Consistently compose grammatically correct, concise, and accurate written responses.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Make quick and effective decisions on behalf of the customer.
- Work a flexible Full-Time (40+ hours per week) schedule.
Performing The Following Tasks, With Or Without Reasonable Accommodation
- Carry, lift, push, and pull up to 49 pounds.
- Frequently push, pull, squat, bend, and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in an environment where the noise level varies and can be loud.
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.
Requirements & Tech Stack
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Experience prioritizing and managing time effectively in dynamic environments.
- Familiarity with multiple web browsers, data base searching, and instant messenger tools.
Qualifications
- Bachelor's degree or equivalent.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience with written and verbal communication and presentation.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.