Retail Thrift Store Assistant Manager

About The Job

Join Goodwill Industries of Greater Cleveland & East Central Ohio in New Philadelphia, OH. As an Assistant Store Manager, you will help lead daily store operations, build the store's reputation as a community partner, and foster a supportive, inclusive, and equitable workplace.

Key Responsibilities

• Run daily store operations and schedule staff.
• Supervise the collection, processing, and pricing of donated goods.
• Run the store in the Store Manager's absence.
• Work with the Store Manager to recruit, coach, and evaluate team members, and keep HR paperwork on time.
• Approve time worked and manage employee attendance in agency software.
• Manage cash operations, including daily counts and over/short reconciliation, and handle customer disputes and exchanges.
• Supervise backroom warehouse management and planning.
• Lead your team in following safety, retail, and security policies and CARF standards.
• Handle day-to-day employee relations and partner with HR when needed.
• Review retail reports to evaluate performance and drive growth.
• Lead production goals and lead your team in the "You Changed a Life" campaign.
• Build a positive, team-focused work culture.

Requirements & Tech Stack

• Experience with computers.
• First aid and CPR certification required (can get certified after hire).
• A valid driver's license and auto insurance.
• Ability to work nights, weekends, and some holidays.

Qualifications

• Two-plus years of management experience, or at least six months as a Goodwill team leader.
• Retail sales experience or demonstrated potential for management.
• Strong interpersonal, communication, organization, and time management skills.
• Good judgment and problem-solving skills.
• Knowledge of merchandise such as name brands, antiques, vintage, and collectibles.
• Ability to identify different shades and tones of color.
• High school diploma or GED.