Delivery Station Customer Service Associate
Amazon
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Customer serviceExcelMicrosoft Office
- Work
- On-site in Cypress
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Microsoft Office14%Excel8%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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Job Title: Delivery Station Customer Service Associate
Company: Amazon
Key Responsibilities
- Communicate with customers directly in-person, via phone, and email.
- Empathize with and prioritize customer needs.
- Uphold company values and respect every customer.
- Resolve issues and set appropriate expectations with customers.
- Clearly understand and respond appropriately to customer issues.
- Consistently compose grammatically correct, concise, and accurate written responses.
- Approach problems logically and with good judgment to ensure appropriate customer outcomes.
- Make quick and effective decisions on behalf of the customer.
- Work a flexible Full-Time (40+ hours per week) schedule.
- Inform delivery partners when customers need to reschedule deliveries.
- Resolve delivery issues directly to ensure a positive customer experience.
Tasks (with or without reasonable accommodation)
- Carry, lift, push, and pull up to 49 pounds.
- Frequently push, pull, squat, bend, and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.
Requirements & Tech Stack
- Experience in Customer Service.
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Experience prioritizing and managing time effectively in dynamic environments.
- Experience working with computer and web-based tools.
Qualifications
- High school diploma or equivalent.
- Bachelor's degree or equivalent (Preferred).
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators (Preferred).
- Experience with written and verbal communication and presentation (Preferred).
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand (Preferred).