Help Desk Specialist
PANGEATWO
Hoover, ALFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Help deskRecruitingTroubleshootingLinuxCustomer service
- Nice to have
- Networking
- Work
- On-site in Hoover
- Pay
- Not stated by the employer.
- Listed
- Nov 3, 2026 · still open
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About the Role
PangeaTwo is recruiting for a growing technology company looking for a Help Desk Specialist to join their close-knit team. This is a great opportunity for someone who genuinely enjoys helping people, solving problems, learning new things, and being part of a supportive team. You do not need a traditional IT Help Desk background to be successful in this position. What matters most is your personality, attitude, ability to learn, and desire to help customers. The company offers a relaxed, family-friendly environment where people work hard, support one another, and are encouraged to grow their technical skills.
Key Responsibilities
- Serve as a first point of contact for customers needing assistance with technology and communication systems.
- Provide friendly, professional support by phone and email.
- Listen carefully to customers, understand the issue, and work toward an effective solution.
- Troubleshoot technical issues and learn new systems and tools along the way.
- Assist with basic edits and troubleshooting within VoIP platforms.
- Manage multiple customer requests and support tickets while maintaining excellent service.
- Document issues, troubleshooting steps, and resolutions clearly and accurately.
- Follow up on open issues to ensure they are resolved appropriately.
- Learn and develop your knowledge of VoIP, phone systems, and other technology solutions.
- Identify opportunities to improve processes and make the customer experience even better.
- Work closely with your teammates to resolve issues and support clients.
Requirements & Tech Stack
- Ability to type at least 35 words per minute accurately.
- Interested in developing your technical knowledge and learning about VoIP and communications technology.
- Previous experience with Help Desk, IT support, or VoIP systems is helpful but not required.
- Experience with platforms such as FreePBX, Cisco Call Manager, ShoreTel, Mitel, or similar systems is a plus.
- Linux knowledge is also helpful but not required.
Qualifications
- A natural problem solver who enjoys figuring things out.
- Patient, friendly, and genuinely enjoy helping people.
- A quick learner who isn't afraid of technology.
- Comfortable asking questions and then taking the initiative to find answers.
- Detail-oriented and able to document information accurately.
- A strong communicator who can explain things clearly without using complicated technical language.
- Comfortable managing multiple priorities in a busy environment.
- Someone who takes ownership and follows through.
- Able to demonstrate strong customer service, troubleshooting, and problem-solving skills.