Strategic Account Manager

About the Role

GM Financial is the captive finance arm of General Motors. Our Strategic Account Manager (SAM) program is an 8-month strategic sales program that prepares participants for an Account Manager role. Upon completion, you’ll have the opportunity to advance your career development as an Account Manager at GM Financial. In this role, you’ll manage dealer relationships within a geographic territory to achieve key objectives while offering support on all GM Financial initiatives.

Program Offers

• Executive and peer networking opportunities.
• Exposure to other aspects of Dealer Services, Credit and GM Protection.
• Opportunities to learn the credit underwriting process and assist credit centers in decisioning loans and leases.

Responsibilities

During the SAM program

• Work on a team of five to eight SAMs and gain account management experience with job-shadowing, roleplaying, credit underwriting and assessments to prepare you for the consultative sales field assignment.
• Develop strong personal networks of business professionals within GM Financial and the automotive industry.

After Completing The Program

• Manage dealer relationships to drive sales and engagement with GM Financial and support and market all programs, systems, incentives and rewards.
• Act as a liaison between the dealer and the Credit Center, Funding, Commercial Lending and other functional areas to resolve issues by partnering with subject matter experts.
• Analyze dealer-specific data using reporting tools and take appropriate action.
• Identify and resolve dealer issues presenting excessive risk to GM Financial, such as portfolio issues, fraud and dealer agreement violations.
• Professionally represent the brand and demonstrate our captive value proposition.

Requirements & Tech Stack

• AI tools (e.g., Microsoft Copilot)
• Understanding of responsible AI use, including ethics and data protection.
• Sales
• Account management
• Auto finance experience
• Interpersonal and people skills
• Ability to make quality decisions independently
• Ability to meet deadlines consistently and prioritize effectively
• Ability to overcome rejection and setbacks
• Excellent communication skills (verbal, written, and presentation)
• Self-motivated with an ability to work both independently and collaboratively
• Leadership experience (classroom, community, or workplace; formal management experience not required)

Qualifications

• Bachelor’s degree strongly preferred or extensive relevant experience.
• 2+ years of sales, account management or auto finance experience is considered a plus.

Working Conditions

• The 8-month SAM training will require travel, including overnight stays.
• Onboarding program includes credit underwriting, which requires weekend availability.
• This is a field-based role.
• A GM company vehicle will be assigned for business and personal use.
• Must have a valid state-issued driver’s license.
• Upon completion of training, you must be willing to relocate to any U.S. territory assigned by GM Financial.
• This role requires overnight travel within your assigned territory upon final relocation, as well as communication with dealers outside of normal business hours.

Compensation

• Base salary: $60,000 a year during the SAM program, increasing to $72,000 upon territory assignment (possibly more based on factors including location and prior experience).
• Annual bonus program.
• Sign-on bonus to assist with relocation expenses.
• Corporate housing for candidates during training.
• Pool vehicle during training, if applicable.
• Company vehicle assigned upon territory assignment.
• Phone/internet allowance.
• Generous benefits package on day one:
• 401(k) matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Tuition assistance
• Employee auto discount
• Community service pay
• Nine company holidays