Front Office Associate

About the Role

The Front Office Associate is a full-time, on-site role based in Hyderabad. This role is responsible for managing the daily operations of the reception and front desk area, ensuring a professional and welcoming office environment.

Key Responsibilities

• Greeting visitors and handling check-ins.
• Guiding guests to the appropriate departments.
• Managing incoming phone calls.
• Responding to inquiries and routing calls to relevant team members.
• Maintaining accurate visitor logs and records.
• Coordinating meeting room bookings.
• Receiving and distributing mail and packages.
• Supporting basic administrative tasks such as document handling and scheduling.
• Collaborating with internal teams to ensure smooth front office operations.
• Providing courteous, efficient service to all visitors and callers.

Requirements & Tech Stack

• Customer Service and Receptionist Duties experience in a corporate or professional environment.
• Proficient in Phone Etiquette and Communication, including handling multi-line phones, responding to queries, and conveying information clearly and respectfully.
• Ability to manage visitor Check-in processes, maintain records, and coordinate with security or administrative staff.
• Professional demeanor, punctuality, and a strong sense of responsibility.
• Basic proficiency with office software (e.g., email, calendars, spreadsheets).
• Familiarity with office equipment such as phones, printers, and scanners.
• Good organizational and time-management skills, with the ability to prioritize tasks.

Qualifications

• Prior experience in a front office, reception, or administrative support role is preferred.
• Minimum educational qualification: High school diploma or equivalent.
• A bachelor’s degree or relevant certification in office administration or hospitality is an advantage.