Customer Support Executive
BETSOL
Bengaluru, Karnataka, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceTroubleshootingHelp deskCRM
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%CRM16%Troubleshooting8%Help desk4%of 145 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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About the Role
The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.
Key Responsibilities
- Provide timely and effective resolution to customer queries via voice and chat support.
- Respond to customers in a professional, empathetic, and solution-oriented manner.
- Handle simple to complex customer issues and ensure first-time resolution where possible.
- Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required.
- Meet productivity, quality, and performance metrics as defined by the process or manager.
- Ensure compliance with all company policies, procedures, and quality guidelines.
- Maintain accurate documentation of customer interactions and resolutions.
- Focus on achieving high customer satisfaction levels and service quality benchmarks.
- Be flexible to work extended hours during high-volume periods, when required.
- Perform additional tasks as assigned in line with business needs.
Requirements & Tech Stack
Technical / Functional Skills
- Experience in Customer Support / Contact Center / Voice or Chat Process.
- Ability to troubleshoot and resolve customer queries effectively.
- Experience handling service metrics and adherence to SLAs.
Soft Skills
- Customer-focused mindset with strong problem-solving skills.
- Strong verbal and written communication skills (English).
- Self-motivated and ability to work with minimal supervision.
- Ability to remain calm and composed in high-pressure situations.
- Strong attention to detail and ownership of tasks.
Good To Have Skills
- Prior experience in US voice support.
- Exposure to CRM or ticketing tools.
- Experience working in global support environments.
Qualifications
- Graduate in any discipline.
- Relevant experience may be considered in lieu of formal education.
Additional Information
- 5 working days per week.
- 2 rotational weekly offs (not necessarily Saturday/Sunday).
- Willingness to work US time zones / rotational shifts.
- Flexibility to extend working hours during business peak periods.