Major Incident Management
Wipro
Hybrid - Bengaluru0–5 yrs2h agovia Naukri
Posted 13 Nov 2026, 13:10 IST · Last seen open on Naukri 13 Nov, 14:12 IST
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- Customer serviceBusiness analysis
- Work
- Hybrid in Hybrid - Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Business analysis10%Customer service5%of 98 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
This role involves managing major incidents and conducting workshops to ensure process adherence and understanding of service level agreements (SLAs).
Key Responsibilities
- Conduct workshops to:
- Identify, assess, and address process deficiencies.
- Ensure common understanding of process intention and operation.
- Ensure organization and individual associates understand SLAs and their contribution to client service expectations.
- Work in 24/7 shifts.
Requirements & Tech Stack
- Incident Management
- Process Improvement
- SLA Management
Qualifications
- Experience: 3-5 Years