Omni Sport Advisor

About the Role

Decathlon is seeking passionate sports enthusiasts who enjoy helping others discover and pursue their favorite sports.

Key Responsibilities

• Deliver a WOW Customer Experience:
• Greet, smile, and engage with customers to understand their needs.
• Promote sports by engaging customers through sports communities.
• Practice your sport and inspire customers to join sports communities.
• Stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
• Propose the right products & services depending on customer needs.
• Utilize all channels (in-store, .in, App) to satisfy customer needs.
• Propose relevant services (e.g., buyback, repair & maintenance, personalisation).
• Ensure a smooth checkout experience.
• Suggest complementary products to enhance the customer's sports practice experience.
• Ensure product availability through reliable, up-to-date, and responsible inventory to support omnichannel availability.
• Ensure signage is updated for customers.
• Create a WOW Store Experience:
• Maintain a safe, welcoming, seductive, and engaging store layout.
• Ensure customers can test all solutions.
• Know and highlight the best omnichannel offer to customers, both offline and online.
• Ensure customers can find the entire range of products for their sports practice, either in-store or online.
• Suggest the best possible solution to customers as per their needs.
• Ensure all necessary services for their sport are available to the customer.
• Highlight the Circular offer and relevant services.

Qualifications

• Passion for sports.
• Enjoy working with people and collective decision-making.
• Keen to learn, adapt, take feedback, and make progress.
• Comfortable using digital tools and apps.