Total Rewards Associate

About the Role

The Compensation and Benefits Associate provides transactional and administrative support for compensation and benefits services. The role focuses on processing employee and manager requests related to salary changes, benefits administration, and compensation updates by following defined processes and work instructions. The associate ensures data accuracy, confidentiality, and timely resolution of requests while delivering a high level of customer service. This role will design processes for performing salary adjustments, providing bonus incentives, maintaining salary and job tables and managing employee stock purchase plans.

Key Responsibilities

• Process incoming Compensation and Benefits requests received through email, case management tools, or portals.
• Execute compensation and benefits transactions accurately as per defined business rules and local work instructions.
• Update employee compensation and benefits data accurately in HR systems.
• Support benefits enrollment, compensation changes, and employee data updates.
• Manage case workflow effectively and escalate issues when required.
• Respond to employee and manager queries related to compensation and benefits within agreed SLAs.
• Ensure compliance with client policies, data privacy, and confidentiality requirements.
• Maintain quality, accuracy, and productivity metrics.
• Identify and highlight process gaps or documentation issues to SMEs or Team Leads.
• Participate in team meetings, knowledge sharing, and team building activities.

Requirements & Tech Stack

• Primary skill: Compensation Administration Process Design
• Basic understanding of Compensation and Benefits and HR Operations processes.
• Knowledge of APAC payroll regulations, taxation, and superannuation basics.
• Familiarity with HRIS and payroll systems such as SAP, Workday, ADP, and SuccessFactors (preferred).
• Strong attention to detail with focus on data accuracy.
• Working knowledge of Microsoft Office including Excel, Word, and Outlook.
• Good written and verbal communication skills in English.
• Customer service orientation and ability to handle sensitive information professionally.
• Ability to follow standard procedures and work instructions consistently.
• Willingness to work in a process driven, metrics oriented environment.
• Exposure to the travel and aviation sector (noted as exposure).

Qualifications

• Any Graduation
• Bachelors degree such as BA, BCom, BSc, BTech, or equivalent.
• Must be flexible with respect to shift timings.