EXECUTIVE, SALES

About the Role

• Sales Executive – Tourism Department
• Full-Time Employment
• Reporting To: Sales Manager / Business Head

Job Purpose

The Sales Executive will be responsible for selling domestic and international tour packages, handling customer enquiries, preparing quotations, following up with customers, converting enquiries into confirmed bookings, and achieving monthly sales targets.

Key Responsibilities

Customer Handling

• Receive and handle customer enquiries through phone, WhatsApp, email, and online platforms.
• Understand customer requirements, travel dates, destination, number of travellers, and budget.
• Suggest suitable tour packages according to customer needs.
• Provide complete and correct information about hotels, sightseeing, transport, and other services.

Tour Package Sales

• Sell domestic and international holiday packages.
• Prepare customized tour packages and day-wise itineraries.
• Prepare quotations and explain package inclusions, exclusions, payment terms, and cancellation policies.
• Follow up with customers regularly until the booking is confirmed.
• Negotiate with customers within company pricing guidelines.
• Achieve monthly and quarterly sales targets.

Lead Conversion

• Convert enquiries and leads into confirmed bookings.
• Maintain proper follow-up of all pending enquiries.
• Contact old customers for repeat bookings and referrals.
• Generate new leads through personal contacts, references, and other sales activities.

Upselling & Cross-Selling

• Promote additional services such as:
• Hotels
• Flights
• Transfers
• Sightseeing
• Activities
• Travel Insurance
• Room Upgrades
• Customized Services

Coordination

• Coordinate with the Operations, Reservation, and Accounts teams.
• Coordinate with hotels, transporters, DMCs, and other tourism vendors when required.
• Ensure proper handover of confirmed bookings to the Operations Team.

Customer Service

• Maintain good relationships with customers before, during, and after the booking.
• Handle customer questions and complaints professionally.
• Support customers in case of changes, amendments, or urgent travel requirements.

Sales Reporting

• Maintain daily records of new enquiries, follow-ups, quotations, confirmed bookings, pending bookings, sales amount, and payments.
• Update CRM/lead management system regularly.
• Submit daily/weekly/monthly sales reports to the reporting manager.

Requirements & Tech Stack

• Good communication and convincing skills.
• Strong sales and negotiation skills.
• Good customer-handling ability.
• Good follow-up skills.
• Target-oriented and positive attitude.
• Basic knowledge of domestic and international tourist destinations.
• Knowledge of hotels, sightseeing, transportation, and tour packages.
• Ability to prepare quotations and itineraries.
• Basic knowledge of MS Excel, Word, email, and WhatsApp Business.
• Ability to work under sales pressure and meet targets.
• Good teamwork and problem-solving skills.
• Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

Qualifications

• Minimum: 12th Pass / Graduate.
• Graduate or Diploma in Travel & Tourism, Hospitality, Sales, Marketing, or Business Administration will be preferred.
• Freshers with good communication and sales skills may also be considered.
• Experience in travel/tourism sales will be an advantage.

Experience

• Fresher: Can be considered with good communication and sales ability.
• Experienced: 1–3 Years in Travel & Tourism, Holiday Package Sales, Hotel Sales, or related industry preferred.

Performance / KPI

The employee will be evaluated on:

• Monthly sales target achievement.
• Number of enquiries converted into bookings.
• Follow-up performance.
• Revenue generated.
• Gross profit/margin generated.
• Repeat customers and referrals.
• Customer satisfaction.
• Timely updating of CRM and sales reports.