Project Management Associate I

About the Role

As a Process Improvement Associate I – Project Management within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement initiatives. You will leverage your broad knowledge of process improvement principles and practices to map, simplify, and document processes, while reducing manual touch points and utilizing digital process tools. Your work will have a significant impact within your department, requiring you to exercise initiative and judgment to resolve short-term problems and propose improvements to current working methods. You will be expected to analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, manage change, and delegate tasks effectively will be crucial in driving service-delivery improvement and achieving our departmental objectives.

Key Responsibilities

• Support projects and defined workstreams from planning through implementation by maintaining project plans, milestones, action items, dependencies, risks, issues, and stakeholder communications.
• Partner with project team members and cross-functional stakeholders to document objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
• Coordinate project activities and deliverables, follow up on commitments, and escalate emerging risks, issues, or barriers to the appropriate project lead.
• Help translate recommendations and improvement opportunities into actionable implementation steps, including sequencing, ownership, readiness, and adoption activities.
• Develop clear project documentation, presentations, status updates, and meeting materials that communicate progress, risks, issues, decisions, and next steps.
• Apply process improvement and structured problem-solving methods to document current-state processes, identify inefficiencies and improvement opportunities, and support target-state designs.
• Analyze qualitative and quantitative information to identify trends, evaluate process or project performance, and support data-driven recommendations and decisions.
• Contribute to the testing, implementation, and adoption of new processes, tools, or technologies in alignment with business objectives and operational standards.
• Support cross-functional collaboration and execute assigned work in accordance with applicable Risk, Control, and firmwide requirements.

Requirements & Tech Stack

• Bachelor's degree or equivalent experience.
• Demonstrable knowledge of project management, project coordination, process improvement, business analysis, operations, or a comparable delivery discipline.
• Baseline knowledge of artificial intelligence foundations, including safe human-AI interaction and the responsible use of AI-enabled tools.
• Strong organizational skills with the ability to manage assigned tasks, track details, meet deadlines, and support multiple priorities.
• Analytical and problem-solving skills.
• Strong written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and Teams.
• Ability to take ownership of assigned deliverables and contribute effectively as part of a project team.

Qualifications (Preferred)

• Internship, co-op, academic project, or early-career experience supporting project delivery, process improvement, operations, business transformation, or change initiatives.
• Familiarity with project delivery approaches such as agile, waterfall, or hybrid methodologies.
• Exposure to process mapping, current-state assessment, root-cause analysis, target-state design, Lean, Lean Six Sigma, DMAIC, or comparable structured improvement methods.
• Experience using data analysis or visualization tools.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools.
• Interest in pursuing project management and process improvement credentials, such as PMP or Lean Six Sigma certification.
• Experience in financial services or another complex, regulated environment.