Sales Associate

About the Role

Estré is a direct-to-consumer furniture brand specializing in high-quality, personalized pieces. This is a full-time, on-site Sales Associate role based in Bengaluru.

Key Responsibilities

• Welcome and engage customers in the showroom.
• Understand customer style preferences and functional needs.
• Guide customers through customization options for materials, finishes, and designs.
• Explain product features, pricing, and lead times.
• Prepare and close sales orders.
• Ensure a smooth end-to-end buying experience.
• Maintain visual merchandising standards.
• Keep the showroom organized.
• Coordinate with design and operations teams to track orders.
• Follow up with customers.
• Handle customer queries.
• Manage basic documentation.
• Contribute to sales targets and overall customer satisfaction.

Requirements & Tech Stack

• Customer engagement and sales skills.
• Ability to build rapport, understand customer needs, and close sales.
• Strong communication and interpersonal skills.
• Clear spoken and written English.
• Knowledge of local languages is an advantage.
• Basic proficiency with digital tools including POS systems, CRM software, email, and spreadsheets.
• Interest in furniture, interior design, or home décor.
• Ability to discuss style, materials, and customization options confidently.
• Proven ability to work on-site in a retail or showroom environment, including weekends and peak business hours.
• Attention to detail, reliability, and a customer-first mindset.

Qualifications

• Minimum educational qualification: high school diploma.
• A bachelor’s degree in business, marketing, or a related field is a plus.
• Prior experience in retail sales, furniture, or D2C brands is preferred but not mandatory.
• Willingness to learn and adapt is essential.