International Pharmacy Intern

About the Role

CVS Health is seeking Non-US Accredited Foreign Graduates to complete required US Internship hours. This role is designed to build upon your existing Pharmacist education, developing your knowledge, skills, and abilities in a dynamic healthcare setting. Upon successful completion of the FPGEE and TOEFL, you will be eligible to apply for this internship. The program requires successful completion of the internship within 18 months and preparation for all required Pharmacist licensure exams and processes within 120 days of completing US Internship hours.

Key Responsibilities

• Act as a vital part of a safe and effective retail pharmacy work environment under the direct supervision of a Licensed Pharmacist.
• Ensure exceptional care is delivered to each patient.
• Manage patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, inventory management, and workflow management (excluding final prescription verification).
• Help keep customers and patients healthy through the adoption and management of patient care programs.
• Lead with heart, displaying empathy and compassion.
• Support the Pharmacy Manager in motivating, inspiring, and developing Pharmacy Support Staff.
• Identify critical business opportunities and implement solutions to drive growth and improve pharmacy performance.
• Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.
• Collaborate with others to deliver better outcomes.
• Align others around the purpose to bring heart to every moment of health.
• Facilitate a team culture that promotes caring, energy, enthusiasm, and pride.
• Apply acquired knowledge to help drive healthy outcomes and differentiate CVS.

Customer Service

• Greet customers courteously and professionally.
• Assist pharmacy and front store customers with questions and concerns.
• Answer the telephone with a warm and friendly greeting.
• Request additional help and collaborate to find solutions for customer satisfaction.
• Remove obstacles to improve customer experiences.
• Perform approved register transactions.
• Engage with customers to create personalized moments.

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure within an appropriate timeframe.

Pharmacy Operations

• Adhere to CVS workflow and maintain standards.
• Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Perform all prescription pick-up procedures.
• Access, input, and retrieve necessary information from the workstation.
• Maintain in-stock levels by following inventory management policies and procedures.
• Assist with putting away drug orders as permitted by law.
• Deliver additional healthcare services as allowable by state regulation and directed by pharmacy leadership.
• Support supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling (Under the Direct Supervision of a Licensed Pharmacist)

• Offer to counsel customers and direct them to the pharmacist when necessary.
• Field medical questions when appropriate.
• Communicate and interact with healthcare professionals to provide optimal care.
• Solicit medical history information for appropriate medical advice.
• Practice and develop duties performed by pharmacists according to law.

Leadership

• Communicate with Field Management and Corporate as needed.
• Participate in required store operational meetings.
• Support maintaining a clean, organized, and professional pharmacy department.
• Support scheduling activities according to business needs and workflow.
• Coordinate/implement the training and development of Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Requirements & Tech Stack

Essential Qualifications and Functions

• Foreign Graduate from a Non-US Accredited college or school of pharmacy.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills.

Skill In

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Ability To

• Have regular and predictable attendance, including weekends.
• Complete any additional tasks as directed by supervisor or manager.
• Complete all required training and obtain required licensure within guidelines.
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects.

Preferred Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Once state regulations are met, ability to immunize.

Education

• High School Diploma or General Equivalent Development (GED).
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy.
• Active Pharmacy Intern license in the state where the district is located.

Prior Relevant Work Experience

• Required: 0 to 3 years
• Preferred: 3 To 5 Years