Omni Sport Advisor

About the Role

• Decathlon is looking for passionate individuals who practice sports and enjoy helping others discover and pursue their favorite sport.

Key Responsibilities

• Deliver a WOW Customer Experience:
• Greet, smile, and engage with customers to understand their needs.
• Interact and engage with customers.
• Promote sports by engaging customers through sports communities.
• Practice your sport and inspire customers to join sports communities.
• Stay informed and encourage customers to participate in Decathlon events or local sports activities.
• Propose the right products & services depending on customer needs.
• Use all channels (in-store, .in, App) to satisfy customer needs.
• Propose relevant services (buyback, repair & maintenance, personalisation).
• Ensure a smooth checkout experience.
• Make yourself available for customers.
• Suggest complementary products to enhance the customer sports practice experience.
• Ensure product availability by doing reliable, up-to-date, and responsible inventory to support omnichannel availability.
• Ensure signages are updated for customers.
• Be accountable for delivery.
• Create a WOW Store Experience:
• Ensure the store layout is safe, welcoming, seductive, and engaging.
• Ensure customers can test all solutions.
• Know and highlight the best omnichannel offer (in-store and online).
• Ensure customers can find the entire product range for their sports practice, either in-store or online.
• Suggest the best possible solution to customers as per their needs.
• Ensure all necessary services for their sport are available to customers.
• Highlight the Circular offer and relevant services.

Qualifications & Skills

• Love to work with people and enjoy collective decision-making.
• Practice sports and be a passionate sports lover.
• Love to interact, assist, and guide people.
• Keen to learn, adapt, take feedback, and make progress.
• Comfortable using digital tools and apps.