IT Support Technician
ResolveOps
Chicago, IL27m agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- OperationsWindowsTroubleshootingHelp deskCompTIA A+
- Work
- On-site in Chicago
- Pay
- Not stated by the employer.
- Listed
- Oct 31, 2026 · still open
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About the Role
The IT Support Technician keeps ResolveOps' internal IT running and helps consultants get set up in each client's environment. This is a full-time, remote position from anywhere in the United States.
Key Responsibilities
- Answer support tickets from consultants by chat, phone, and remote session.
- Prepare, ship, and recover laptops, ensuring encryption and backups are in place.
- Manage Microsoft 365 accounts, licenses, and multi-factor sign-in.
- Request and track access to client systems and VPNs for each assignment.
- Keep the hardware and software inventory current.
Requirements & Tech Stack
- Windows and macOS troubleshooting.
- Basic Microsoft 365 or Google Workspace administration.
Qualifications
- Some experience in IT support, help desk, or desktop support (internships count).
Helpful Experience (Not Required)
- CompTIA A+ or a Microsoft certification.
- Experience with Intune, Jamf, or another device management tool.