GBS Preferred Cust Associate
UPS
Chennai, Tamil Nadu, India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Diploma
- Must know
- Lead generationOperations
- Nice to have
- Customer service
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations48%Customer service38%Lead generation2%of 100 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
This position provides a one-to-one customer service experience for UPS Preferred accounts.
Key Responsibilities
- Analyzes and resolves problems.
- Solves tracing and claim inquiries.
- Maintains ownership of customer situations through resolution, which may include follow-ups and making outbound calls.
- Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
- Analyzes and resolves Preferred account issues.
Qualifications
- High school diploma, GED, or International equivalent.
- Strong oral and written communication skills.
- Strong problem-solving skills.
- Previous customer service experience - Preferred.