Customer Associate
ContactPoint 360
Bengaluru, Karnataka, India0–2 yrs1h agovia LinkedIn
Posted 13 Nov 2026, 12:20 IST · Last seen open on LinkedIn 13 Nov, 12:45 IST
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- HIPAAExcelMicrosoft OfficeCustomer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service75%Microsoft Office10%Excel5%HIPAA1%of 140 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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Company: ContactPoint 360
Key Responsibilities
- Monitor ongoing treatment and follow up with clients and healthcare providers regarding missed appointments, pending referrals, outstanding treatment information, and missing medical records or bills.
- Contact clients directly by phone or text when information is missing or clarification is needed. Use translation support when necessary.
- Request and follow up on medical records, billing statements, Personal Injury Protection (PIP) ledgers, liens, and invoices from all relevant providers, including hospitals, physicians, radiology, pathology, and EMS providers.
- Review settled cases for missing documents and outstanding items. Follow up with clients and providers until the required information is received.
- Confirm that required documents, including HIPAA authorizations and health insurance cards, are on file.
- Prepare and manage facility Letters of Representation (LORs), subrogation letters, and correspondence with insurance companies or Medicare as needed.
- Keep GHL updated with accurate notes and the status of outstanding requests. Provide regular updates on pending items and cases requiring additional follow-up.
- Track assigned requests and follow up until they are resolved. Escalate issues that cannot be resolved rather than allowing them to remain pending.
Requirements & Tech Stack
- Proficiency in Outlook, Word, Excel, and Teams.
- Comfortable communicating with clients and providers by phone, text, and email.
Qualifications
- Strong organizational skills and attention to detail.
- Good communication and customer service skills.
- Ability to identify missing information and follow up without constant reminders.
- Strong problem-solving and time-management skills.
- Ability to manage multiple cases and meet deadlines in a fast-paced environment.
- Bilingual in English and Spanish is a plus.