Retail Sales Associate / Keyholder

About the Role

At CubeSmart, culture makes the difference.

Key Responsibilities

• Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.

• Interact face-to-face with customers, providing excellent service and building rapport.

• Meet monthly sales goals and metrics.

• Perform daily operational tasks, including lock checks and showing units to customers.

• Rent self-storage units.

• Sell store merchandise.

• Manage the leasing process.

• Accept payments utilizing the Point-of-Sale System (POS).

• Complete daily bank deposits.

• Make courtesy calls to customers regarding late payments.

• Property Maintenance

• Manage and maintain stores within your district.

• Perform daily walks of the property.

• Clean units and store grounds.

• Open and close storage doors (up to 50 lbs).

• Maintain the facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.

• Ensure a clean and safe storage facility that meets company guidelines.

Requirements & Tech Stack

• Point-of-Sale System (POS)
• MS Office products

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Physical requirements include standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Must be authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.