Intern, Process Expert

About the Role

• Ensuring proper and timely Order Management, Modifications, and error handling.
• Ensuring Customer Billing/Invoicing is done timely and accurately.
• Requires constant coordination with Operations and other Finance Teams.

Key Responsibilities

• Service Delivery:

• Ensure timely and qualitative creation of Sales & Purchase orders.

• Ensure timely and qualitative Customer Invoicing.

• Ensure all Contract & Prices are in place and timely updated.

• Understand the business model of the correlation between SO & PO, ensuring timely recognition of Revenue & Cost.

• Identify & apply corrective actions on system interface & conduct necessary reconciliations.

• Maintain Volume trackers and adhere/sustain established control mechanisms.

• Meet adhoc customer requirements/exceptions and ensure that requirements are fulfilled with a sense of urgency.

• Ensure Standard Operating Procedures (SOP) and SLA's are prepared and maintained for all processes handled in the GSC and necessary amendments are done.

• Take ownership in building & maintaining Visual Management Systems as per Process Excellence standards.

• Take ownership, track and monitor and achieve KPI's related to the process.

• Implement Kaizens, Cost Saving/Value Addition Projects identified.

• Ensure best practice is shared within teams in the GSC.

• Have monthly one-to-one discussions with supervisor on performance review and development.

• Stakeholder Communication:

• Participate and take necessary calls/discussions with Business Partners along with supervisor.

• Timely & professional interaction with Business Partners/Stakeholders.

• Interact & Co-ordinate with other teams within GSC to achieve business & organisational goals.

• Others:

• Adherence to shift scheduling, leave planning, overtime, back-up planning and comply with staff policies.

• Ensure that all major risks are identified, documented and appropriately dealt with.

• Actively participate in relevant business contingency testing. Support other GSC’s during contingency procedures.

• Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.

Requirements & Tech Stack

• Good in verbal and written communication skills.