Customer Support Executive
Shining Stars Institution & travels
Thane, Navi Mumbai0–3 yrs27m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- Customer serviceTroubleshootingBusiness analysis
- Work
- On-site in Thane
- Pay
- ₹2.5–4.75 LPA
- Skill demand
- Customer service71%Troubleshooting8%Business analysis3%of 104 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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Shining Stars Institution & travels
About the Role
- Hiring Customer Service Executive (Voice & Non-Voice)
- Location: Navi Mumbai
- Salary: Minimum up to 2.5 LPA, Maximum up to 4.8 LPA
Key Responsibilities
- Respond to customer queries through phone, email, chat, and social platforms.
- Assist customers with product/service information, troubleshooting, and navigation.
- Manage customer concerns with empathy and professionalism.
- Aim for first-contact resolution to enhance customer satisfaction.
- Identify opportunities to upsell or cross-sell relevant services.
- Suggest process improvements and contribute to overall customer experience.
Requirements & Tech Stack
- Excellent communication skills
- Strong customer-handling ability
- Willingness to work in rotational shifts
- 6 days working with rotational weekly off
- Candidates must be comfortable with both voice and digital communication channels (based on role).
Qualifications
- Any Undergraduate / Graduate / Freshers / experienced can apply