User Experience Writer

About the Role

Role: Jr. UX Content Writer - Retail

Location: Irving, TX

Onsite job

We are seeking a junior UX Content Writer to create clear, concise, accessible, and customer-focused content for web and mobile experiences. The ideal candidate is a strong writer and editor who can produce effective digital microcopy, work within established voice-and-tone and compliance standards, collaborate with designers, product managers, researchers, and developers, and contribute thoughtfully to an agile product-design process. This role is designed for a strong writer who is building experience in content design and digital products. You will work with designers, product managers, researchers, developers, and other content partners to turn customer needs and complex requirements into concise, human-centered interface content.

Key Responsibilities

• UX Writing & Content Design
• Write and edit interface content including navigation, labels, buttons, forms, error messages, onboarding, notifications, help content, and other in-product copy.
• User-Centered Content
• Use customer needs, research insights, and journey context to create content that is clear, useful, accessible, inclusive, and appropriate for the moment.
• Content in the Design Process
• Support UX designers from early concepts through implementation, contributing content that helps shape flows, hierarchy, interaction patterns, and the overall experience.
• Voice & Tone
• Apply established voice, tone, terminology, and editorial standards to create consistent experiences.
• Content Systems & Governance
• Use and help maintain reusable content patterns, guidelines, glossaries, and design-system documentation.
• Cross-Functional Collaboration
• Work with UX designers, product managers, researchers, developers, legal, marketing, and other stakeholders to align content with customer and business needs.
• Testing & Iteration
• Participate in usability testing, content reviews, experiments, and design reviews; use feedback and insights to improve content.
• Content Quality
• Review implemented experiences for accuracy, consistency, accessibility, grammar, and adherence to approved content and design standards.

Qualifications

• Education and Experience
• Bachelor’s degree preferred in Communications, English, Journalism, UX, Design, Human-Computer Interaction, or a related field. Equivalent experience may be considered instead of a degree.
• 0–2 years of relevant work experience, including internships, academic projects, freelance work, or related professional experience.
• Required Skills
• Strong writing, editing, proofreading, and communication skills are essential.
• The ability to simplify information, write concise customer-focused copy, incorporate feedback, and collaborate effectively within a cross-functional product team is required.
• Preferred Qualifications
• Experience writing for websites, mobile apps, e-commerce, retail, loyalty, ordering, delivery, or other customer-facing digital experiences.
• Familiarity with UX writing, content design, accessibility, inclusive language, or user research.
• Experience using Figma or a similar collaborative product design tool.
• Familiarity with content standards, design systems, reusable content patterns, or editorial guidelines.
• Additional Skills and Other Requirements
• Online portfolio or work samples demonstrating writing, editing, content design, or problem-solving.
• Demonstrated ability to write concise, actionable microcopy for digital experiences or complex user flows.
• Ability to work within established brand voice, tone, terminology, legal, and compliance requirements.
• Working knowledge of user research and usability testing methods, including the ability to incorporate findings into content decisions.
• Understanding of information architecture, interaction design, and how content supports product usability.
• Ability to manage multiple assignments and priorities with guidance and communicate about priorities.
• Understanding of agile methodologies and how content design integrates into agile product teams.
• Excellent written, verbal, and presentation skills.
• Curiosity about customer behavior, language, digital products, AI, and emerging content-design practices.
• Comfort using AI-assisted writing and ideation tools responsibly while applying editorial judgment and established content standards.
• Ability to give and receive constructive feedback in collaborative design critiques and content reviews.
• Willingness to learn new tools, processes, and content-design practices.