Shift Leader

About the Role

Caribou Coffee creates day-making experiences to spark a chain reaction of GOOD. We focus on TEAM, GUEST, BUSINESS.

Key Responsibilities

• Demonstrate mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
• Lead shifts with an unwavering commitment to Make Fun Happen, keeping the team engaged, the energy up, and the shift on track.
• Optimize product sales while effectively managing waste and maintaining an inviting, well-executed coffeehouse environment.
• Understand the day's deployment and related roles, communicating clearly on the floor to keep the shift moving.
• Read the needs of the team, anticipate competing priorities, and delegate objectives and tasks accordingly.
• Take ownership of the current shift and set up a smooth hand-off for the following shift.
• Ensure the team executes standard operating procedures and upholds Caribou's standards for quality, cash handling, and store safety and security.
• Coach and train the team in the moment on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for guest requests.
• Perform administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product orders.
• Actively develop Team Members, providing coaching and feedback in the moment.
• Bring the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Own decision-making as Manager on Duty, staying resilient and calm under pressure.
• Lead with humility, curiosity, and heart, building an inclusive culture and taking full ownership of personal growth and impact on others.
• Train new team members on role responsibilities, product knowledge, and promotional items.
• Arrive on time for every scheduled shift, prepared and ready to contribute to the team's success.

Requirements & Tech Stack

• At least 6 months of experience in a leadership role, or properly trained and approved to take on Shift Leader responsibilities.
• Flexible availability to support business and team needs, potentially working different days, times, or shifts as business and operational needs change.
• Must be at least 18 years of age.

Qualifications

• High school diploma or GED equivalent (Preferred)

Benefits

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Compensation

$12.75 - $21.25 per hour

Starting pay is subject to Local and State Minimum Wage regulations.

Ranges reflect what employer reasonably and in good faith expects to pay for such position.