DCO Tech, Compute Services

About the Role

Join our dynamic AWS team as a Data Center Technician and become a critical guardian of global cloud infrastructure. You will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key Responsibilities

• Performing server rack installations.
• Hardware break-fix on various components.
• Troubleshooting network issues.
• Responding to operational incidents that impact service availability.
• Carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties.
• Participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to interview, train and onboard new team members.
• Taking ownership of technical issues, engaging other teams when needed to drive resolution.
• Maintaining service level agreements through the implementation of proactive issue detection and reporting.

Physical Requirements

• Lifting and moving material up to 40 pounds each.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

Work Environment

• Work in an industrial environment.
• This role supports data centers in various operational stages and may be assigned to a facility still under development, potentially requiring travel for training until your designated site becomes fully operational.
• You will be required to work shift work that will include days/nights/weekends/holidays.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Requirements & Tech Stack

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.
• Ability to work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).