Onsite Call Center Representative

About the Role

MCI is a rapidly growing tech-enabled business services company seeking enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support, and sales initiatives. You will assist customers with inquiries, resolve issues, and promote products and services, delivering a positive customer experience.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Requirements & Tech Stack

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Preferred Qualifications & Experience (Not Required)

• 1+ year of experience in customer service, tech support, sales, or administrative roles.
• Experience in state or federal work environments.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a background and/or security investigation.
• Must be willing to submit to drug screening.