Sales Associate

About the Role

The Sales Associate role is a full-time hybrid position based in Hyderabad, with some flexibility for work from home. The person in this role will engage directly with walk-in and online customers, understand their printing, digital, and promotional requirements, and recommend suitable products and services.

Key Responsibilities

• Respond to inquiries via phone, WhatsApp, and social media.
• Prepare quotations.
• Close sales.
• Coordinate with the design and production teams to ensure accurate and timely delivery.
• Maintain records of leads and orders.
• Follow up with clients for repeat business.
• Support basic promotional activities to increase local awareness of GBH’s services.
• Handle customer feedback.
• Resolve issues promptly.
• Contribute to a positive, service-oriented environment.

Requirements & Tech Stack

• Basic digital literacy, with comfort using WhatsApp, social media platforms, and office productivity tools for communication and record-keeping.
• Interest or experience in printing, design, marketing, or promotional services is beneficial.
• Ability to work in a hybrid setting.
• Punctual for on-site duties in Hyderabad.
• Collaborate effectively in a small, service-focused team.

Qualifications

• Customer service and sales skills, including the ability to build rapport, understand client needs, and close deals ethically and effectively.
• Strong communication skills in clear spoken and written English.
• Knowledge of local languages (such as Telugu, Hindi, or Urdu) is an advantage.
• Attention to detail and organizational skills to manage multiple orders, follow up on leads, and coordinate with design and printing teams.
• Minimum educational qualification of higher secondary (12th standard) or equivalent.
• Further education in business, marketing, or related fields is a plus.