Starlink Customer Success Specialist (Brazil)

About the Role

Starlink is delivering high-speed, low-latency internet around the world. Customer Success Specialists own activations and billing, from a signed contract order to a working account. This entry-level individual contributor role will focus on supporting Starlink operations in Brazil.

Key Responsibilities

• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Portuguese-speaking customers and internal teams to resolve issues
• Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
• Identify and improve inefficient processes to streamline future orders

Requirements & Tech Stack

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Portuguese and English, written and verbal

Qualifications

• Experience supporting customer operations, order fulfillment, or billing in Brazil
• Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF
• Understanding of Brazilian shipping, logistics, and delivery documentation processes
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow

Additional Requirements

• Willing to work across time zones, including Brazil business hours, when customer shipments, activations, or billing deadlines require

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.